Return and Exchange Policy
HOLIDAY SEASON UPDATE: Shoes over $100 can be returned or exchanged up until Jan 4th, 2021. Effective for orders placed after 12/3/2020.
Shoes over $100 can be exchanged or returned up to 14 days of date delivered. Simply forward your original email receipt from the purchase along with your exchange request to firstname.lastname@example.org.
Send a copy of your purchase receipt to email@example.com. We will reply with a pre-paid shipping label, which must be used within 2 business days.
We will process your refund minus an $8 (per shoe) restocking fee within 7 days of receiving your package. Returned items without the original dust bag and shoe horn (if included) are subject to an additional $5.00 re-packaging fee.
Exchanged items are not subject to the restocking fee, and we will ship your new selection free of charge.
Vision Quest Shoes is not responsible for loss or damage of packages in the custody of the carrier.
NON-RETURNABLE ITEMS: Final Sale items, restorative footbeds, face masks and socks.